Product care & Returns
If you are not completely satisfied with your purchase, I am sorry to hear that, however, simply return the item to me in its original unused condition within 28 days of receipt.
Returned items should be unused and unworn (Earrings and studs) and must be returned in original packaging. I will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, I will also be happy to exchange the item.
Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches me. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to me is your responsibility.
Jewellery CareBrass hates moisture! So do not wear your jewellery in the shower or the bath. Brass and copper will patina with time, although some people like the autumnal tint, it can be bought back to a high shine with a soft cloth and some Brasso.
Sterling silver can also be cleaned with Silvo or a silver cleaning cloth.
Silver and gold plated items are also best kept dry to prolong the shine of the plate.